Refund policy

Last updated: 1st September 2026

Changed your mind? Ordered the wrong size? Something arrived looking decidedly less organised than it did on the website?

Here’s how returns and refunds work.

CHANGE-OF-MIND RETURNS

For most products purchased online, you have the right to change your mind.

You can tell us that you wish to cancel your order within 14 days of receiving it. You then have a further 14 days to send the item back.

To start a return, email hello@departmentofoverthinking.com with:

  • your name

  • your order number

  • the item you would like to return

We’ll reply with the appropriate return instructions and return address.

Please contact us before sending anything back, as products may be fulfilled from different locations.

RETURN CONDITION

You’re welcome to inspect and try an item in the same way you reasonably could in a shop.

Returned products should therefore be:

  • in their original condition

  • unworn other than for trying on

  • unwashed

  • free from avoidable damage

  • returned with any original packaging or tags where reasonably possible

You are responsible for taking reasonable care of the item while it is with you.

If an item has been used or handled more than would reasonably be necessary to inspect it, we may make an appropriate deduction from the refund to reflect any reduction in value.

RETURN POSTAGE

For change-of-mind returns, the cost of returning the item is normally your responsibility.

We recommend using a tracked postal service and keeping proof of postage until your refund has been completed.

If an item is faulty, damaged, incorrect or not as described, we will cover the reasonable return costs where a return is required.

REFUNDS

Once your return has been received and checked, your refund will be issued to the original payment method.

Where applicable, we’ll refund:

  • the price paid for the returned product

  • the cost of our standard outbound delivery option

If you selected a more expensive delivery service, such as express shipping, we are only required to refund the equivalent cost of standard delivery.

Refunds will be processed within the applicable legal timeframe, normally no later than 14 days after we receive the returned goods or appropriate evidence that they have been sent back.

Your bank or payment provider may take additional time to show the refund in your account.

EXCHANGES

Because several of our products are produced on demand, we do not currently operate a direct exchange system.

If you would like a different size, colour or product, the simplest option is usually to return the original eligible item for a refund and place a new order.

DAMAGED, FAULTY OR INCORRECT ITEMS

This is different from changing your mind.

If something arrives:

  • damaged

  • defective

  • incorrectly produced

  • materially different from what you ordered

  • or otherwise not as described

please contact hello@departmentofoverthinking.com with your order number.

If possible, include clear photographs showing the issue and the full product. This helps us investigate with our production partner quickly, but it does not affect your statutory rights.

Depending on the circumstances, we’ll arrange an appropriate replacement, repair or refund.

Under UK consumer law, faulty goods may give you additional rights, including the short-term right to reject qualifying faulty goods within 30 days.

Nothing in this policy limits your statutory rights.

PERSONALISED OR CUSTOM-MADE PRODUCTS

The legal right to cancel does not normally apply to products that are made specifically to your individual specifications or are clearly personalised for you.

If we introduce personalised products, we’ll make this clear on the relevant product page before you purchase.

A product being manufactured or printed after you order it does not by itself mean that it is personalised.

Your rights regarding faulty, damaged or incorrectly supplied goods still apply.

CANCELLING BEFORE DISPATCH

If you want to cancel shortly after placing an order, contact hello@departmentofoverthinking.com as quickly as possible.

If production or fulfilment has not progressed too far, we may be able to stop the order before it ships.

If it has already entered fulfilment or been dispatched, this does not remove any cancellation rights you otherwise have under consumer law.

ORDER PROBLEMS

Please do not send products directly to one of our manufacturing or fulfilment partners unless we specifically ask you to.

Your purchase is from Department of Overthinking, so come to us first and we’ll handle the administrative headache.

CANCELLATION FORM

You do not have to use this form. An email containing the same information is perfectly fine.

To: Department of Overthinking
Email: hello@departmentofoverthinking.com

I hereby give notice that I wish to cancel my contract for the following goods:

Order number:
Product(s):
Ordered on:
Received on:
Customer name:
Customer address:
Date:

QUESTIONS?

Email hello@departmentofoverthinking.com and include your order number where possible.

We’ll take it from there.