Shipping policy

Last updated: 1st September 2026

We know waiting for a parcel gives the brain one more thing to keep checking. Here’s what to expect.

ORDER PROCESSING

Some Department of Overthinking products are made or prepared especially after you place your order.

Most orders are prepared for dispatch within 2–7 working days. This is processing time and is separate from the time your parcel spends in transit.

During particularly busy periods, launches or holidays, preparation may take a little longer. If there is a significant delay with your order, we’ll let you know.

DELIVERY TIMES

Delivery estimates will depend on the product, destination and fulfilment partner.

Once your order has been dispatched, you’ll receive shipping confirmation and tracking information where tracking is available.

Delivery dates are estimates rather than guaranteed arrival dates. If your parcel is taking significantly longer than expected, contact us at hello@departmentofoverthinking.com and we’ll investigate.

Unless another delivery period has been agreed with you, orders will be delivered within the timeframe required by applicable consumer law.

SHIPPING COSTS

Shipping costs are calculated and displayed at checkout before you complete your purchase.

The amount may vary depending on:

the products in your order
the number of items
your delivery location
the shipping service available

You’ll always be able to see the applicable shipping charge before placing your order.

YOUR ORDER MAY ARRIVE IN MORE THAN ONE PARCEL

The Department uses a small number of production and fulfilment partners.

If your order contains different types of products, they may be produced or dispatched from different locations. This means your order may occasionally arrive in more than one parcel and on different days.

Don’t panic if half the Department turns up before the other half. Separate tracking details will be provided where available.

INTERNATIONAL ORDERS

Where international delivery is available at checkout, delivery times vary depending on the destination and local postal or customs processes.

International orders may be subject to local import duties, taxes or customs charges. Unless these charges are collected from you at checkout, they are normally the responsibility of the recipient.

Customs processing can also cause delays outside our direct control.

INCORRECT OR INCOMPLETE ADDRESSES

Please check your delivery address carefully before placing your order.

If you notice a mistake, contact hello@departmentofoverthinking.com as soon as possible. We’ll do our best to amend it before fulfilment begins, although changes cannot always be made once an order has entered production or been dispatched.

If an order is returned because an incorrect or incomplete address was supplied, you may be asked to cover the reasonable cost of sending it again.

LOST, DAMAGED OR MISSING ORDERS

If your tracking says your parcel has been delivered but you cannot find it, please check:

around your property or nominated safe place
with other members of your household
with neighbours
any delivery photograph or tracking information provided by the carrier

If it’s still missing, contact us at hello@departmentofoverthinking.com.

If your order arrives damaged, incorrect or defective, please contact us as soon as possible. Including your order number and photographs of the problem, where possible, helps us sort things considerably faster.

Your statutory consumer rights are not affected by this policy.